Refund policy

14 DAYS CANCELLATION RIGHT

You have the right to cancel your purchase of a product within 14 days after you have received the purchased product or until 14 days after the first shipment.
You may cancel your purchase of the product by:

– notifying 99ML hereof and returning the product
– refusing to receive the product while giving us clear message about this
– omitting to collect the product while giving us clear message about this

You must forward a notification that you wish to cancel the purchase within 14 days. The notification should be sent to info@99ml.com. You can also use a standard cancellation form and send it to 99ML, if you wish to cancel your purchase.
You cannot cancel a purchase by simply refusing to accept it without giving us clear message about this. We recommend that you keep your receipt or documentation that you have sent the notification and the product(s).

RETURN

If you regret your purchase, the item(s) should be returned to:

Horstmann Holding ApS
Grønnevej 18
DK-2830 Virum

The product(s) that you return must be securely wrapped. You have the responsibility for the package/product(s) until we receive it/them, so you should keep the receipt as well as any tracking number. The product(s) you return must be in fairly same condition as when received.
You must pay the costs in connection with returning the product(s).

PRODUCTS EXCLUDED THE CANCELLATION RIGHT

Some products are excluded from the cancellation right including:
– delivery of products that for health or hygiene reasons are not suitable to be returned, and where the packaging has been broken after delivery.

You lose your cancellation right if you break the packaging or use the product as it thus is not of health or hygiene reasons suitable to be returned.

REFUND OF THE PURCHASE AMOUNT

You will receive your money back, including any shipping costs charged by 99ML in relation to the purchase, as soon as possible after receipt of your notification of cancellation. If you need to return a product, you will not receive your money back until 99ML has had the opportunity to examine the returned product.

COMPLAINTS PROCEDURE

If you have any complaints concerning your purchase, please contact us on +45 29267496 (Monday – Friday, 9am-3pm) or by email: info@99ml.com You may also submit a complaint about goods purchased from us to the Danish Dispute Resolution Institute, Carl Jacobsens Vej 35, 2500 Valby, Denmark. It is also possible to submit a complaint online via www.forbrug.dk.
You may also use the European Commission online complaints register when submitting your complaint. This is particularly relevant if you are a consumer residing in another EU country. You may submit the complaint to https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home. chooseLanguage. When submitting the complaint, you must state our email address: info@99ml.com.

DUTY OF INSPECTION AND DEFECTS

When you receive your order, you must immediately examine the order in order to establish any defects or imperfections. You may complain to 99ML within two years after receipt of the order, in the case of defects or imperfections. However, you must always remember to make your complaint in reasonable time after having discovered the defect.