Terms and conditions
Administration of the purchase and sale at 99ML.com is managed by:
Horstmann Holding ApS
Company registration no.: 28666136
Telephone: +45 29267496
These terms and conditions apply for your purchase of products from 99ML by Horstmann through 99ml.com.
The main features of the 99ML products are detailed on 99ML.com. If you have any additional questions concerning the information provided, please feel free to contact us at +45 29267496 or by email: firstname.lastname@example.org
PLACEMENT OF ORDERS
When placing an order through 99ml.com, that order is a binding offer to purchase products in accordance with these terms and conditions. You will, prior to confirming your order, have the opportunity to correct or delete the products you have placed in your shopping cart, and you may change the information provided in connection with your purchase. Your order will not be shipped and is thus not binding until you have pressed “Confirm order”.
PRICES AND PAYMENT
The price of a product is the price quoted at 99ml.com at the time of placing the order. We make reservations for misprints and sold out products. The shipping price is also stated on your order as well as the total price of your order, just as it will appear on the order confirmation.
All prices for products at 99ml.com are applicable until changed. All prices in EUR are stated inclusive of value added Danish tax (VAT) and duty, 25%, but exclusive of shipping costs.
You can pay via Paypal or by card. Transaction fees equal to the rates set by NETS Denmark are added to the payment total.
Horstmann Holding will draw the amount from your account, but not until the product is ready for shipment. Once the transaction has been carried through, it will appear on your account. When paying with a payment card, your information is sent directly and SSL encrypted to 99ML’s payment provider. 99ML has no access to your payment details.
99ML sends you an electronic order confirmation, which constitutes acceptance of your offer to purchase. The order confirmation contains your order number, name, address, delivery address, method of payment, specification of products ordered and the total price including any shipping costs.
99ML stores a digital copy of all order confirmations, but we recommend that you print the order confirmation, as it contains important information regarding your purchase. At the same time, the order confirmation is expedient to have later, should you have second thoughts or have complaints about the purchase. Final agreement is entered into when the order confirmation is sent to you from 99ML. The agreement comprises the products listed in the order confirmation. Once you receive the order confirmation, you should go over it and immediately contact 99ML, if you believe that it contains faults or discrepancies. What is stated in the order confirmation is applicable unless you make objections immediately after receipt of the order confirmation, since 99ML will in most cases ship the products immediately after sending the order confirmation.
The usual shipping time is between 2 and 6 weekdays from the date of the order confirmation. 99ML is responsible for the purchase until you have received it.
The shipping costs for your purchase appear from the order and the order confirmation and will be charged together with your payment for the products purchased.
The shipment is delivered to your home address or a parcel pickup location you choose near you. You will receive the address of the packet pickup location and the time of pickup at the email that was used on the web shop when ordering.
The price for shipment will be shown prior to your final order confirmation.
14 DAYS CANCELLATION RIGHT
You have the right to cancel your purchase of a product within 14 days after you have received the purchased product or until 14 days after the first shipment.
You may cancel your purchase of the product by:
– notifying 99ML hereof and returning the product
– refusing to receive the product while giving us clear message about this
– omitting to collect the product while giving us clear message about this
You must forward a notification that you wish to cancel the purchase within 14 days. The notification should be sent to email@example.com. You can also use a standard cancellation form and send it to 99ML, if you wish to cancel your purchase.
You cannot cancel a purchase by simply refusing to accept it without giving us clear message about this. We recommend that you keep your receipt or documentation that you have sent the notification and the product(s).
If you regret your purchase, the item(s) should be returned to:
Horstmann Holding ApS
The product(s) that you return must be securely wrapped. You have the responsibility for the package/product(s) until we receive it/them, so you should keep the receipt as well as any tracking number. The product(s) you return must be in fairly same condition as when received.
You must pay the costs in connection with returning the product(s).
PRODUCTS EXCLUDED THE CANCELLATION RIGHT
Some products are excluded from the cancellation right including:
– delivery of products that for health or hygiene reasons are not suitable to be returned, and where the packaging has been broken after delivery.
You lose your cancellation right if you break the packaging or use the product as it thus is not of health or hygiene reasons suitable to be returned.
REFUND OF THE PURCHASE AMOUNT
You will receive your money back, including any shipping costs charged by 99ML in relation to the purchase, as soon as possible after receipt of your notification of cancellation. If you need to return a product, you will not receive your money back until 99ML has had the opportunity to examine the returned product.
If you have any complaints concerning your purchase, please contact us on +45 29267496 (Monday – Friday, 9am-3pm) or by email: firstname.lastname@example.org You may also submit a complaint about goods purchased from us to the Danish Dispute Resolution Institute, Carl Jacobsens Vej 35, 2500 Valby, Denmark. It is also possible to submit a complaint online via www.forbrug.dk.
You may also use the European Commission online complaints register when submitting your complaint. This is particularly relevant if you are a consumer residing in another EU country. You may submit the complaint to https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home. chooseLanguage. When submitting the complaint, you must state our email address: email@example.com.
DUTY OF INSPECTION AND DEFECTS
When you receive your order, you must immediately examine the order in order to establish any defects or imperfections. You may complain to 99ML within two years after receipt of the order, in the case of defects or imperfections. However, you must always remember to make your complaint in reasonable time after having discovered the defect.
The personal data provided to 99ML in connection with your purchase at 99ml.com (name, address, telephone number, email etc.) and any other information you may give 99ML will be treated confidentially and will be used to dispatch your order, for statistical purposes and in connection with other forms of contact with you. 99ML does not collect information about you from other sources.
The personal data are transmitted from you to 99ml.com in a non-encrypted form. Personal data are stored by 99ML in a database located on a secure server to which there is no public access from the Internet. Such information is stored for 6 years and only to the extent permitted by law.
According to the Danish Act on the Processing of Personal Data, you can obtain access to and correct the personal data that concern you. You can also object to the further use of your data.
Credit card information passes through 99ML.com to PBS via a secure and encrypted SSL connection. 99ML has no access to your payment card information
In order to make the procedure for your future purchases at 99ML.com easier, 99ML.com applies so-called cookies. These are small files, which are stored on your own PC. This implies that you do not need to enter your address the next time you purchase products at 99ML.com. You can at any time delete cookies from your PC.
When you enter your email address in connection with your purchase from 99ML, we may use your email address to contact you regarding your order and regarding the marketing of similar products, unless you request us not to. In addition, 99ML may use your email address to market products and services to you to the extent that you have accepted to receive such marketing material. You can at any time opt out of receiving the material by using the link in the electronic marketing material that you receive.
STANDARD CANCELLATON FORM
(For use only if you exercise your right of cancellation)
To: Horstmann Holding ApS, Grønnevej 18, DK-2830 Virum
I/we (*) hereby declare that I/we (*) wish to exercise my/our right of cancellation related to my/our (*) contract of purchase for the following goods (*)/provision of the following services (*) Ordered on (*)/received on (*):
Customer(s) signature (for use if submitting form on paper only)
(*) Delete as applicable